The incumbent will be required to develop, produce, and manage engaging, accurate, and timely digital content for GWI’s social media platforms in order to improve public awareness, customer engagement, and corporate visibility.

To provide technical support to the Communications Unit of the Guyana Water Incorporated by developing content which includes videos, Reels, brochures, flyers and other visual material both print and digital to communicate the work being done at GWI.

The incumbent manages Call Centre and all customer service operations, including staff supervision, budget administration, billing accuracy, complaint resolution, and coordination with other departments to ensure efficient utility service delivery.

To conduct all commercial service activities (Meter Reading, Bill Delivery, Field Investigation etc.)

To ensure, with established policies and procedures, that appropriate levels of inventory are available to support administrative/operational activities of the Company.

To detect leakage on the Company’s supply and distribution system and customer wastage to increase revenue coverage.

To provide for the operation of the Region Water Treatment Plant in the abstraction treatment, and storage of potable water for distribution to customers.

The Procurement Officer manages the acquisition of goods and services, verifies requisitions, ensures timely and cost-effective purchasing, maintains supplier relationships, and oversees the entire procurement process from quotation to delivery.

The Enforcement Officer is a field investigator responsible for verifying customer data, detecting usage irregularities and fraud, ensuring compliance, and engaging with customers to recover outstanding revenue arrears.

To provide for the installation, repair and maintenance of the water transmission and distribution network.